Your customers and partners are the pinnacle of your success. Having an easy to navigate website, purchase process, partner program, and purchase portal are all important factors for leaving a lasting impression. At Extra Mile Marketing, we believe the customer journey is one of the most important, yet often forgotten, parts of the technology sales process. This is why we take the time to thoroughly review that journey and work with each client to ensure they are following the correct steps to reach their goals.
Whether you need an in-depth customer journey assessment, review of your partner portal, or insights into your purchase process, we can provide the assessment and recommendations to make your processes more intuitive and user-friendly. We go beyond a simple website review and take steps to ensure your chat, email, and phone support teams are efficient. We also go all the way through the purchase process and report back on areas such as ease of use, roadblocks, and communication.
Our knowledge and experience in digital marketing allows us to create successful and impactful websites, microsites, and launch activities. We can provide teams with proper how-to and quick-start guides, as well as the proper training to make any launch a success.